Australia-based call centre outsourcing company Salmat has signed a multi-million dollar agreement with Avaya 3200.1 exam. The investment will see Salmat's contact centres powered by the latest technology with expanded multichannel capacities, delivering enhanced contact centre operations in Australia and New Zealand. The deployment encompasses a suite of Avaya technology and expertise, and will increase the current engagement and service capacities of Salmat's contact centres. Customer interactions will be consistent across multiple channels including phone, e-mail, chat, SMS and social media.
Avaya 3200.1 exam introduces new edge switches. Avaya announced an updated portfolio of Ethernet switches that will bring the capabilities of Avaya's Virtual Enterprise Network Architecture (VENA) to the edge of the campus network. The new Ethernet Routing Switch (ERS) 4800s enable enterprises to optimize networks for communication and collaboration, and simplify the convergence of voice, video and data communications. The new switches will consume upwards of 50 percent less energy, handle five times more traffic and allow a total cost of ownership that is up to 50 percent lower than competing solutions.
"Avaya 3200.1 exam is committed to sharing readily accessible information and proven strategies that channel partners can use to make a significant difference in their business. We equip them with the resources they need to deliver greater value to customers, achieve a significant competitive advantage in the marketplace and accelerate growth in their bottom line." Jeremy Butt, vice president, Worldwide Channels, Avaya.Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.Former Avaya 3200.1 exam MD Lee Shorten on board to assist with comms specialist's go-to-market strategy.One of its main objectives, says Excell, will be to develop a go-to-market model for its own secure voice-ready cloud which it has built in the UK.Commenting on the appointment, Darren Strowger, chairman at Excell, says: "We are seeing increased opportunities in mid-sized enterprise across the Group and we are working with Lee to further develop our business plan that will underpin our long-term growth ambitions."Lee brings with him a wealth of industry knowledge and is aligned with our relentless approach to satisfy the needs of business. This represents a significant step forward in our company's future direction."
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